Who we are:
Welcome to BookedBy, an industry-leading business management solution and scheduling software for salons, spas, and barbershops everywhere.
BookedBy — with headquarters in Austin, TX — features more than 100 employees across three continents and powers thousands of locations worldwide with top brands such as Sport Clips Haircuts, Diesel Barbershop, Perfect Look, Sharkey’s Cuts for Kids, Hairzoo, and more.
Founded in 2011, BookedBy’s scheduling platform has more than 60 million bookings annually and enters an exciting growth phase into other service-based businesses.
Job Description:
BookedBy is looking for a Customer Service Representative, that is fluent in Spanish and English, to help prospective and existing customers effectively see the value and utilize the BookedBy software. This role will be focused on driving customer satisfaction, retention, and success through excellent service and strategic support. Building strong relationships and fostering long-terms customer loyalty is at the center of this role. The Customer Success Representative will act as a liaison between the customer and the company, ensuring that the product meets the customer’s needs, addressing any issues, and providing timely solutions.
Key Responsibilities:
- Provide on-going onboarding, training, coaching, and day to day support of BookedBy solution.
- Advocate for customers by capturing feature requests and feedback.
- Proactively contact customers post-implementation.
- Building and maintaining strong customer relationships.
- Identifying upselling and cross-selling opportunities.
- Analytical mindset, comfortable working with sales data and leveraging insights to drive sales performance improvements.
- Work closely with training and marketing to support the development of bilingual resources and materials for use in the sales process and for partners.
- Ability to communicate customer feedback and questions effectively to the product team.
- You will work closely with our partners and internal teams to streamline processes, provide bilingual support, and contribute to the overall success of our partnerships and customer satisfaction.
Qualifications:
- Fluent in English and Spanish (both written and verbal) is required.
- 3+ year of experience working in a customer facing role.
- Exceptional communication and presentation skills, with the ability to influence potential lead opportunities.
- Excellent organizational skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
Bonus points for:
- Salon/Beauty industry experience.
- Retail experience.
- Experience with virtual training platforms.
- Software experience- Point of Sale knowledge.
- Familiarity with Salesforce.
What we offer:
We offer roles in an energetic, dynamic, and global environment with great opportunities to grow and take on new challenges. Our growth is continuous – which gives endless potential to evolve with the company.
- Medical Insurance
- Paid Time Off
- Flex Work Schedule: In-person Monday-Thursday, Flex days Friday
